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STORE POLICIES

What is your return policy?

Clearance & Special Order items are not returnable. Bathroom and Hygiene equipment and supplies are not returnable, unless item(s) received has/have been damaged during delivery, or otherwise has/have a manufacturer defect. CPAP and BiLEVEL items are NOT returnable or exchangeable. Please know your size before purchasing. All other items are returnable within 14 days from the date received. Items must be in original packaging. Items over $50 will have a 15% restocking fee applied to the refund.  Customer is responsible for all shipping costs which will be deducted from the refund.  All returns are inspected before a refund is issued.  Any item returned as damaged that is deemed undamaged will be sent back, unless a refund has been requested; if a refund has been requested a 15% restocking fee will be applied to that refund.  The customer may forgo return shipping charges by returning an item directly to our retail store.  This may expedite the refund process, however the returned merchandise will still be inspected before a refund is issued minus a restocking fee if applicable.  In purchasing products from our website or in our retail store, the customer agrees to all the above terms.  All returns must be sent to:

ALLIED MEDCOR SERVICES, INC.
RE: RETURN DEPARTMENT
4638 E GRANT ROAD
TUCSON, AZ 85712

What qualifies my order for free local delivery?

  • Your total order must be at least $50.00
  • Your order must be placed by 1pm to get delivered same-day, otherwise it will get delivered the following business day
  • Your “deliver to” address must be within the Tucson area (including Oro Valley, Saddlebrooke, Marana, Catalina, Sahuarita, and Green Valley)

What is your schedule for local delivery?

  • We are available to deliver products Monday through Friday between 10am and 5pm.  All orders received before 1pm are eligible for same-day delivery, excluding Benson, Sierra Vista, and Vail.  Orders placed after 1pm will be delivered the next business day.

Can I return Bathroom/Hygiene equipment?

NO.  We do not accept returns on ANY bathroom item or hygiene equipment for any reason (unless your item was damaged during shipment).  All sales on Bathroom/Hygiene equipment are final.

The Bathroom/Hygiene equipment I purchased doesn't fit in my bathroom, can I return it?

NO.  We do not accept returns on ANY bathroom item or hygiene equipment for any reason (unless your item was damaged during shipment).  All sales on Bathroom/Hygiene equipment are final.  Because of this, we ask that you review the layout of your bathroom and the measurements of the bathroom item or hygiene equipment prior to purchasing.  When in doubt, stop by our retail store to take a look at the products in-person.

CPAP/BILEVEL

What items require a prescription to purchase?

  • All complete masks with headgear
  • Some heated tubing
  • Some standard tubing
  • Some frame systems (complete mask without headgear)
  • AS10 HumidAir water chambers
  • All CPAP & BiLEVEL devices

How often can I get new supplies through my insurance?

You can get new supplies each month, every 3 months, or every 6 months depending upon the supply/supplies and the last time your insurance was billed for the supply/supplies.  Here is the schedule:

  • Disposable filters – up to 2 per month
  • Non-disposable filters – 1 every 6 months
  • Replacement full face cushion – up to 1 every month
  • Replacement nasal cushion – up to 2 every month
  • Replacement nasal pillow – up to 2 every month
  • Replacement mask without headgear – 1 every 3 months
  • Replacement headgear – 1 every 6 months
  • Replacement tubing (standard & heated) – 1 every 3 months
  • Replacement water chamber – 1 every 6 months
  • Replacement chin strap – 1 every 6 months
  • Replacement device – Variable with documentation (Medicare is every 5 years)

If you have a deductible or a copay, you will be responsible for a portion or all of the cost of getting supplies based on your particular insurance plan.  You do not have to get every item when you are eligible.  The schedule above is used to illustrate how often you can get supplies through your insurance.  Allied MedCor Services, Inc. is not contracted with every insurance.  Please contact us to find out if we are able to bill your insurance.

How long is a prescription good for?

Prescriptions are good for 1 year from the date they are written.  It is up to the patient to get a new prescription from his/her physician/nurse practitioner each year.

How long is a sleep study good for?

Sleep studies are good for 7 years.  If you are initiating the process of obtaining a new CPAP/BiLEVEL device, insurance will require you to get another sleep study if it has been beyond the seven-year time frame since your last sleep study.

Can I return/exchange my CPAP/BiLEVEL supplies after purchase?

Unfortunately we do not take returns or offer exchanges on ANY CPAP/BiLEVEL masks, supplies, or devices.  Please make sure you know your size prior to purchasing any mask or mask supply.

Do I have to have a sleep study to purchase a CPAP/BiLEVEL device out-of-pocket?

No.  All we are required to have is a prescription from a physician/nurse practitioner with the settings.  You may obtain our prescription form from our Resources page to print out to take with you for your physician/nurse practitioner to fill out.

Do you offer SD card download services?

Yes, by appointment only.  Our Respiratory Therapist is able to download data readouts for Respironics M Series/System One/DreamStation, and ResMed S9 Series/AirSense 10.  The fee for this service is $10.  If you obtained your device from Allied MedCor Services, Inc. there is no charge for this service.

PATIENT RESTRAINT ITEMS

What items are considered a restraint?

Here is a list of items that are considered a restraint and are not allowed in nursing homes of any kind:

  • Hospital bed rails
  • Wheelchair safety belts
  • Wheelchair pommel cushions
  • Hospital bed parameter mattresses, covers, or toppers
  • Some hand rails

This may or may be a complete list of items.  Contact your care home for more information.

My family member is a fall-risk patient, and lives in a nursing home. Since rails are a restraint, what other options are available to me?

If your family member is falling out of bed, you have a few options available.  The most common solution is to rent a Full-electric Low bed.  The low beds have a bed height range of 9.5″-20″ from floor-to-frame which allows a caregiver to get the patient very low to the ground.  The low bed in conjunction with a fall mat helps cushion a fall, possibly preventing serious injury.

Another option would be to install a hand rail.  Some hand rails are still considered a restraint, but there are some hand rails such as the FREEDOM Grip® Bed Rail or the Halo Safety Ring which are allowed in nursing homes, and – more importantly – are not considered restraints.  For some users, having a small handle attached to their bed lets them know where the edge of the bed is, which can sometimes prevent a fall.

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